Your happiness is our first goal at Prakrutik Spalon! We strive hard to make you happy with our products and to make you feel special.

We do not offer refunds. We do not offer exchanges for used products. However, we do offer replacements purely on a case-by-case basis and it is always our endeavour to help our customers to the best of our ability as the case may be. The genuine cases of damage, leakage, missing product(s), wrong delivery of product(s) will be taken into consideration.

The customer shall bring the same to our notice within 48 hrs. of the date of delivery of the product(s).

All claims for shortages or damages must be reported to customer service at support@prakrutikspalon.com within 48hrs of delivery of the product(s).

Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable.

Prakrutik Spalon is not responsible for any damage caused after delivery.